Kingmaker Casino

We had advised the player to be patient and cooperate fully with the casino, as the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. The casino had requested to confirm the player’s email for further investigation. However, the player did not respond to our inquiries, so we were unable to investigate further, leading to the rejection of the complaint.

He couldn’t verify this through the betting history as bets for certain periods seemed to have been deleted. After the player had provided necessary information and screenshots, we had asked the casino for the player’s gaming history. Upon receiving and reviewing the gaming history from the casino, it became clear that the deposits had been added and used by the player.

Consequently, we had rejected the complaint as per the player’s explicit request. The player from Finland claimed that his withdrawal had been delayed with no proactive communication from the casino. He confirmed that this had been his first withdrawal attempt, he had passed KYC verification, and he had not used any bonuses. However, the player later reported that his money had been returned to his game account, but he had closed his account. Consequently, we rejected the complaint as per the player’s explicit request.

After depositing and winning €500, she found her account closed the same day, and her subsequent withdrawal was canceled. She believes this is fraud and seeks assistance in retrieving her winnings. Our expert casino review team has carefully analysed Kingmaker Casino in this review and evaluated its positives and negatives using our casino review process.

The casino had not provided an explanation nor responded to the player’s attempts to communicate. The player had made successful withdrawals in the past and had passed all KYC verifications. The casino later revealed that the player’s account had been closed due to a chargeback request for one of their deposits, which was considered a breach of the casino’s terms and conditions.

Withdrawal is not being processed for player.

The player from North Rhine-Westphalia had submitted a withdrawal request less than two weeks before contacting us. The player had expressed dissatisfaction with the casino’s customer service and suspected fraudulent activities. We had advised the player to be patient and allow up to 14 days for withdrawals to be processed.

Player faces delayed payouts.

The casino had cancelled two withdrawals without providing any reason and did not respond to the player’s inquiries about the delay. The player had also expressed concerns about the casino’s player protection measures, claiming that his requests to close his account due to gambling addiction were ignored. After our intervention, the player confirmed that he had received his last payout and thanked us for our support. However, he remained dissatisfied with the casino’s handling of his case. The player from Italy had requested two withdrawals from Kingmaker Online Casino, which had been pending for several days. The player later confirmed that the withdrawal process had been completed.

However, the player hadn’t responded to our messages, and as a result, we had to reject the complaint. The player from Australia had completed identity verification and requested an 800 AUD withdrawal in DogeCoin to his wallet. Despite waiting several days, the casino had not sent the money. The casino had requested an Australian ID and proof of address for verification.

They sought a refund of deposits made since June 26, 2024, and the immediate blocking of their account. The complaint was rejected because the casino closed the account within three business days, which was considered an acceptable timeframe for account closure. The player from Finland had requested a withdrawal less than two weeks prior to submitting this complaint. After a prolonged wait of nearly three weeks, the player confirmed that he had received his funds. The Complaints Team marked the issue as resolved, expressing readiness to assist with any future kingmaker pokies concerns. The player from Greece had submitted a withdrawal request less than two weeks prior to contacting us.

After several exchanges and a period of waiting, the player had finally received her money. The casino had apologized for the delay, citing the complexity of their process. The player from Greece had been waiting for a 195 Euro withdrawal for over a week despite the casino’s claim that Visa card withdrawals would take 1 to 3 days. The player had requested the withdrawal on the 24th of March and it had been his first time making such a request. After the casino’s representative was unable to locate the player’s account, the player had provided additional details.